You will receive an email from us after production to confirm your product has been dispatched to you, along with a tracking number. Please check your junk mail before contacting us. Currently we do not provide updates during our production timeline but this is something we are looking to do in the future.

No problem! Just send us an email quoting your order number to info@idgaming.co.uk with your design attached. If you're attachment is a little on the larger size, we recommend using a file transfer service e.g. WeTransfer to send it to our email address.

Of course! As long as your pad isn't already in production, we can accept a new design. To find out, just email it over to us at info@idgaming.co.uk. 

They're machine washable - just put it on a quick wash setting at a lower heat.

All our pads use a micro-woven cloth and a rubber base.

Get in touch! We may be able to help depending on the size and quantity. Let us know via our contact form here, or email us at info@idgaming.co.uk.

100% No! All of our pads are produced and shipped from the UK. No group buys, no dropshipping, no delays.

Because pads are rubber and cloth placed under high temperature and pressure, the final size may vary by a small amount (5%).

Our desktop uploader includes a DPI checking feature, which will indicate how good your image will be for print, with 150 DPI being the best.

HD wallpapers usually have the level of detail that we recommend having when submitting a design. If you're unsure, let us know! We'd be happy to check for you. You can email us at info@idgaming.co.uk.

We cannot print any trademarked or copyrighted work without permission. By uploading a design, you agree to having rights to use the image. We will not print any content that defames or vilifies any person, people, race, religion or religious group and/or is obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.

All over the world! We have most countries listed automatically at checkout, but if yours doesn't appear then let us know and we'd be happy to look into it for you.

Please be aware, you will be responsible for any fees, duties and taxes that may be charged by your country’s customs office. Further information would be available from your local government website.

Production can normally take 4 to 7 working days for all orders.

For Express orders (selected during shipping), production times are lowered to 1 to 3 working days, with next day delivery once dispatched.

Normal orders to the UK usually arrive within 5 working days once dispatched. For destinations outside of the UK, orders normally arrive within 10 working days. Keep an eye on your tracking for updates - sometimes this info can end up in your junk mail. Please allow for this time before contacting us regarding missing parcels.

Once we start production on an order, we cannot cancel it and the sale is final. If you want to cancel an order, please let us know right away. If we have not started on production we can fulfil your request, however, we sometimes can start working on an order the same day it is being placed so be quick!

If your custom product is faulty, please drop us an email at info@idgaming.co.uk. Due to the custom nature of the product, all refunds and returns are handled on a case by case basis.