Free UK mainland shipping on all orders

FAQs

FAQ

What is iD Gaming?

Our Product , Your iDea
iD Gaming was born from the idea of not settling for vanilla; plain, boring, for-the-many products that are decided for you. We recognise that every gamers idea of perfect is different and we want to make your ideas a reality. 

How do I submit a design?

Please follow our art instructions page on how to correctly prepare and upload your file. 

What if my image doesn't fit the iD Gaming Template?

Your image will not be accepted.

What is our unacceptable image policy?

We cannot print any trademarked or copyrighted work without permission. This includes company logos, sports teams logos, college logos, artists’ work that we do not feature on our website, etc. Please refrain from uploading anything that contains content that defames or vilifies any person, people, race, religion or religious group and/or is obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.

How long will it take to get my order?

Most orders are processed (printed, packed, and shipped) within 3-5 business days. If you choose a service that requires editing, it will add a few days to processing time. International orders can take anywhere from 2 to 4 weeks for delivery.

How much is shipping?

We offer free shipping on all UK Mainland orders.
Do you ship outside the UK ?
Yes We ship internationally to most countries on special request please send us an email to confirm rates and shipping speeds .Please note however you will be responsible for any fees, duties and taxes that may be charged by your country’s customs office.
 

How do I track my order?

Once your order is prepared and posted, we will provide you with a tracking number you can use to track here.

Is it possible to clean my mouse pad?

We recommend trying a hand wash to remove any marks then Lay flat to air dry. 

Will my pad be the exact size listed on the website?

Because pads are rubber and cloth placed under high temperature and pressure, the final size may vary by a small amount (1.5%).

What is your returns policy?

Due to the custom nature of this product we will not accept return only under extreme circumstances if we are contacted straight away on receipt of delivery. This will be dealt with on a case by case basis.

Can I cancel my order?

Once we start production on a custom order, we cannot cancel it and the sale is final. If you want to cancel an order, please let us know right away. If we have not started on production, we may be able to fulfil your request, however, we sometimes can start working on an order the same day it is being placed.