FAQs

Order Information

You will receive an email from us after production to confirm your product has been dispatched to you, along with a tracking number. Currently we do not provide updates during our production timeline but this is something we are looking to do in the future.

No problem! Just send us an email quoting your order number to info@idgaming.co.uk with your design attached. If you're attachment is a little on the larger size, we recommend using a file transfer service e.g. WeTransfer to send it to our email address.

Of course! As long as your pad isn't already in production, we can accept a new design. To find out, just email it over to us at info@idgaming.co.uk. 

About Our Pads

All our pads use a micro-woven cloth and a rubber base. On our RGB models, all pads use plastic parts and stitching.  

Currently we only only sell the sizes listed on our website. If you have a size you'd like to recommend to us please let us know via our contact form here

100% No! All of our pads are produced and shipped from the UK.

We recommend using a small amount of alcohol solution and blotting the pad. Please be aware that ink WILL BE REMOVED because of abrasion, so any damage done to your pad due to incorrect methods is not covered under our returns policy.

About Your Design

Use this section for any descriptive text you need to fill out your pages or to add introductory headings between other blocks.

1080p wallpapers usually have the level of detail that we recommend having when submitting a design. If you're unsure, let us know! We'd be happy to check for you. You can email us at info@idgaming.co.uk, you can hit the Facebook Messenger icon in the bottom right corner of your screen to drop us a message, or you can use our contact form found here.

For our art savvy customers, please check out our technical image guidelines.

We cannot print any trademarked or copyrighted work without permission. We will not print any content that defames or vilifies any person, people, race, religion or religious group and/or is obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.

Shipping policy

Our services are worldwide! We know our pads are the best on the market, and we're committed to getting them to you, wherever you are in the world.

Production can normally take 4 to 7 working days for all orders unless you purchase our expedited service.

For expedited orders, production times are lowered to 1 to 3 working days, with next day delivery once dispatched.

Normal orders to the UK usually arrive within 2 working days once dispatched. For destinations outside of the UK, please allow up to 10 working days from dispatch for your order to arrive.

Returns and exchanges

Once we start production on a custom order, we cannot cancel it and the sale is final. If you want to cancel an order, please let us know right away. If we have not started on production, we may be able to fulfil your request, however, we sometimes can start working on an order the same day it is being placed.

If your product is faulty, please drop us an email at info@idgaming.co.uk. Due to the custom nature of the product, all refunds and returns are handled on a case by case basis.